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UPCOMING ALSSA MEETINGS

April 14-15, 2008
SERVICE EXECUTIVES MEETING
SAN FRANCISCO, CALIFORNIA
ALSSA's Service Executives Meetings are held semi-annually and are directed to senior management with service/support responsibilities, including VPs of service and operations, directors of instrument and software support, global services business and marketing managers, as well as top management interested in developing their service business. The meetings feature presentations from experienced and knowledgeable speakers and roundtable discussions. In addition, the meetings offer opportunities to meet and exchange ideas with other executives in your industry. Past meeting topics have included how remote diagnostics can help suppliers learn more about customers’ uses of their products and needs for other products and services, strategic advice on the challenges of leadership facing senior level service executives, and implementing a “Net promoter score” strategy to measure the organization’s performance through the eyes of its customers’ eyes.

May 4-6, 2008
SPRING SENIOR EXECUTIVES MEETING
NEW YORK, NEW YORK
ALSSA’s Spring Senior Executives Meeting is held semi-annually for presidents and chief executives. As is our custom, we have invited a diverse group of speakers to share their knowledge and strategic insights. In addition to presentations from the investment community, customers and users, academia and commercial suppliers, the meetings present senior executives from ALSSA members with an opportunity to meet and establish high level relationships with other members of the industry.

© 2002 Analytical & Life Science Systems Association
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